Product Policies - Eli’s Sport Solutions offers a one year warranty on all products. The warranty reassures you that if any product of Eli’s Sport Solutions fails within a one year period we would replace it. All we ask is that you please contact us and we will replace the defective part(s) by sending you a brand new part(s) at no charge.
Please note that we will first ask you to send back any damaged products that are in question of being replaced to allow our staff to give a full inspection and assure that no misuse or deliberate intent caused the damage.
Just ship it back to us at:
303 Amendodge Dr. (Units C&D Shorewood, IL. 60404)
Rare stipulations may occur when there is misuse/improper care of the product; such as strikes at the pole which could form dents and will jam the telescoping ability or left in the rain/snow causing corrosion. If there is possible misuse, improper care or you are not sure your product is covered under the warranty please call us at 815.605.9333. We will be happy to assist you.
Shipping – it usually takes 4 to 5 business days to receive your Springback Tee after purchase. However, due to occasional high volume orders, it could take up to 7 to 10 business days.
Refund/Return policy – Eli’s Sport Solutions has a no refund policy after purchase. This policy stands for any product that was received as intended and is in good working condition. The customer may return and exchange for a different size or product if they choose to do so.